THE
MARKETPLACE
MACHINE.
Product, stock, pricing, orders and fulfilment across 12 channels without turning operations into a fragile collection of spreadsheets.
VIEW CASE STUDY ↗CIARAN MCCABE / BUSINESS SYSTEMS & TECHNOLOGY MANAGEMENT / OPEN TO PERMANENT ROLES
I MAKE
COMPLICATED
SYSTEMS WORK.
Technology leader with 18+ years translating business needs into working systems — coordinating developers, documenting requirements, managing external partners, and driving process improvements that eliminate operational friction.
Open to:
Business Systems Manager
Technology & Operations Manager
Head of Technology
Permanent & Full-Time
Product Owner / BA Lead
01TECHNICAL ENOUGH
TO BRIEF THE DEVELOPERS.
COMMERCIAL ENOUGH
TO BRIEF THE DIRECTORS.
BEST FIT:
GROWING BUSINESSES
SCALING THEIR TECH OPERATIONS
TO BRIEF THE DEVELOPERS.
COMMERCIAL ENOUGH
TO BRIEF THE DIRECTORS.
BEST FIT:
GROWING BUSINESSES
SCALING THEIR TECH OPERATIONS
01 / EVIDENCE
Not “results-driven”. Actual operational scale across specialist omnichannel retail & high-SKU inventory networks.
£150K → £3.5MREVENUE GROWTH SUPPORTED
£10MANNUAL REVENUE SCALE
1,000+ORDERS / DAY AT PEAK
12MARKETPLACES SYNCHRONIZED
~21.6KSKU LISTINGS MANAGED
6IN-HOUSE & REMOTE TEAM LED
02 / SELECTED WORK
What happened, what I actually did, and why it mattered.
01 / E-COMMERCE + ARCHITECTURE
THE
£150K → £3.5M
PROBLEM.
The interesting part wasn't the storefront. It was the machinery underneath: multi-channel inventory reconciliation, ERP integration, automated marketplace repricing, and logistics workflows.
Operating across a specialist omnichannel retail & storage manufacturing operation, we grew core revenue from ~£150k to £3.5m, supporting a wider £10m group operation with thousands of products and high daily order volume.
READ THE COMPLETE ARCHITECTURAL BREAKDOWN →GROUP COMMERCE / SYSTEMS ARCHITECTURE
PRODUCT DATA→PIM / ERP→12 MARKETPLACES
1,000+ ORDERS/DAY→EVENT PIPELINE→WAREHOUSE WMS
LIVE STOCK→IDEMPOTENT SYNC→ZERO DRIFT
THE WEBSITE WAS ONLY ONE INTERFACE INTO THE SYSTEM.
THE
LET THE
MODELS
AUDIT IT.
A production Model Context Protocol (MCP) server giving LLMs verified, tool-assisted access to advertising performance and live operational metrics.
VIEW CASE STUDY ↗SYNC
EVOLVE.
Automated multi-system reconciliation, idempotent matching, and error monitoring across legacy ERP and disparate sales channels.
VIEW CASE STUDY ↗MAKE
COMPLICATED
PRODUCTS BUYABLE.
Parametric headless 3D product configurator translating custom user designs into automated ERP bills of materials and instant checkout.
VIEW CASE STUDY ↗
02.5 / IMPACT & REPUTATION
What executive peers and commercial leaders say.
“Ciaran took an operation drowning in manual spreadsheets and fragmented channels and turned it into an automated machine that handled 1,000+ orders a day seamlessly. He understands the commercial P&L just as deeply as the technical stack.”Managing Director Specialist Retail & Logistics Group
“Ciaran has the rare ability to sit with developers to design idempotent API integrations in the morning, and sit with directors in the afternoon explaining how the architecture drives margin and operational resilience.”Head of Digital Operations Multi-Channel Commercial Systems
03 / CAREER TIMELINE
18+ years spanning software engineering, systems architecture, and executive technology leadership.
Technology & Systems Consultant
INDEPENDENT ADVISORY & SYSTEMS MANAGEMENT
Partnering with scaling businesses to translate operational needs into clear system requirements, coordinate external development teams, and implement process improvements. Delivered AI-assisted workflow tooling, multi-system integrations, and structured documentation for technical and non-technical stakeholders alike.
Head of Technology & Systems Architecture
SPECIALIST OMNICHANNEL RETAIL & MANUFACTURING
Directed all technology, digital platforms, and integrations for a multi-million-pound retail operation. Architected the infrastructure that drove 23× revenue growth (£150K → £3.5M) and supported a wider £10M group scale. Built and managed a multidisciplinary team of 6 engineers and operations specialists.
Lead Systems Architect & Senior Engineer
COMMERCE PLATFORMS & SAAS
Designed and built custom API middleware, automated reconciliation systems, and high-volume digital storefronts. Solved deep technical bottlenecks in inventory management, payment workflows, and warehouse fulfillment.
Software Engineer & Digital Solutions Developer
INTERNATIONAL DIGITAL INITIATIVES
Full-stack software engineering, server administration, web applications, and database design across diverse international teams and market contexts.
VIEW COMPLETE EXECUTIVE CV / BIO ↗
Includes full competencies, education (Durham University CS), and stack breakdown.
04 / THE WAY I THINK
Most “technology problems” are business problems wearing technical clothes.
01TURN CHAOS
TURN CHAOS
INTO SYSTEMS.
When a business has fifteen tools that weren't designed to work together, I work out what the architecture should actually be.
02MAKE DIGITAL
MAKE DIGITAL
COMMERCE SCALE.
Commerce platforms, marketplaces, product data, fulfilment, payments and automation — treated as one cohesive operating system.
03BRIDGE TECH
BRIDGE TECH
+ COMMERCIAL.
I can sit with developers about APIs and with directors about margin and P&L. The superpower is joining those conversations together.
04USE AI WHERE
USE AI WHERE
IT ACTUALLY HELPS.
Agents, MCP, and automation are valuable when they remove operational friction or create leverage — not to check an AI marketing box.
05 / ARCHITECTURE & CAPABILITIES
Senior enough to set direction. Technical enough to understand the operational consequences.
BUSINESS SYSTEMS & PROCESSRequirements Gathering · Process Documentation · Workflow Design · UAT Coordination · System Implementation · Change Management
VENDOR & PARTNER MANAGEMENTExternal Developer Coordination · Managed IT Liaison · Supplier Assurance · Roadmap Prioritisation · Delivery Tracking
TECHNOLOGY & INTEGRATIONCloud Software (Microsoft 365, ERP, PIM) · API Integrations · Automation · AI-Assisted Workflows · Multi-System Reconciliation
INFORMATION SECURITY & GOVERNANCEISO 27001 Awareness · Access Management · Security Documentation · Business Continuity · Audit Support
06 / TECHNICAL TOOLKIT
Modern engineering depth paired with 18+ years of production experience.
LANGUAGES & RUNTIMESPython · TypeScript · JavaScript · PHP · SQL · Node.js
BUSINESS PLATFORMSMicrosoft 365 · Custom API Engines · Mirakl · Shopify · WooCommerce · Odoo ERP
ARCHITECTURE & CLOUDLinux · Docker · Cloudflare Workers · PostgreSQL · Redis · DigitalOcean · AWS
APPLIED AI & AUTOMATIONAnthropic Claude · OpenAI · Gemini · Model Context Protocol (MCP) · Agents
07 / ABOUT
The T-shaped Technologist: Hands-on depth, boardroom perspective.
I CAN SIT WITH
DEVELOPERS,
COMMERCIAL TEAMS
AND DIRECTORS.
I've spent 18+ years writing production software, which means I understand how systems fail under load. And I've spent enough years running commercial operations to know that engineering elegance is useless if the economics don't work.
I partner with founders, CEOs, and engineering teams to turn fragmented technology into reliable, scalable commercial infrastructure.
Education: Durham University — BSc (Hons) Computer Science
International Tenure: UK · Spain · Australia · Germany · Norway
08 / NOWBRIDGING
BRIDGING
BUSINESS & TECH.
Currently working at the intersection of business operations and technology delivery — translating complex requirements into clear specifications, coordinating external developers, and building AI-assisted workflows that reduce manual effort across growing businesses.
SYSTEMS MANAGEMENT
AI WORKFLOWS
REQUIREMENTS & DOCUMENTATION
PROCESS IMPROVEMENT
PARTNER COORDINATION
09 / THINKING & FIELD NOTES
Technology, commerce, AI and systems — learned by building them in the real world.
01
E-commerce · Technology · Systems · Growth · 10 min read
READ ↗
02
We Didn't Need More Traffic. We Needed a Better System.
What 18 years in technology taught me about turning an e-commerce operation from roughly £150k to £3.5m — and why growth is rarely just a marketing problem.
Integration · Architecture · Master Data · 8 min read
READ ↗
03
Your Business Doesn't Have an Integration Problem. It Has a Data Problem.
Most businesses don't need more connectors. They need agreed business definitions, clear authority, and idempotent workflows.
Applied AI · Systems Thinking · Software Economics · 7 min read
READ ↗
04
AI Is Changing the Landscape. But Probably Not in the Way You Think.
When the cost of writing code drops toward zero, the constraint shifts from "Can we build it?" to "Should we build it?" and architecture becomes more critical than ever.
Agentic Commerce · Catalogues · Future Stack · 12 min read
READ ↗
05
The AI-Native Store. What E-commerce Looks Like When Software Starts Doing the Work.
Moving beyond conversational chatbots to autonomous commerce: intent-based purchasing, dynamic knowledge graphs, and agent-to-agent transactions.
Operational Scale · Technical Debt · Multi-Channel · 10 min read
READ ↗
06
The E-commerce Tax. Why Every New Channel Makes Your Business Harder to Run.
Why growth creates complexity, how tiny 1% error rates compound into full-time human workarounds, and how to tame the integration graveyard.
Long-range Vision · Ambient Commerce · Systems · 15 min read
READ ↗
E-commerce in 2030.
48 field notes on the structural shift from static web storefronts to ambient, delegated, and machine-readable commerce.
CURRENT STATUS: OPEN TO PERMANENT ROLES · BUSINESS SYSTEMS · TECHNOLOGY MANAGEMENT · FULL-TIME (Q4 2026)
10 / CONTACT
HAVE A PROBLEM
WORTH SOLVING?
Particularly interested in roles bridging technology and business operations in growing businesses · Permanent · Full-time · Hybrid / Office · Northern Ireland & UK
hi@ciaranmccabe.online ↗